Connect Now – Online Support Portal
Start Your Scheduled Remote Session
How to Initiate a Remote Support Session
Before proceeding, be sure to contact your primary consultant or submit a support case to schedule a remote support session.
Step 1: Schedule a remote support session with one of our team members. (Go Here to Initiate a Support Request). To start the scheduled remote support session, input Your Name and Company in the Support Portal form.
Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools.
Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.