Business Solution Experts | tel: +1 800 818 0574
+1 (800) 818-0574

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Connect Now - Online Support Portal

Start Your Scheduled Remote Session

Online Support Portal
Your Name:
Your Company Name:
Please fill in the fields above, then click 'Continue' to proceed.

How to Initiate a Remote Support Session

Before Proceeding be sure to contact your primary consultant or submit a support case to schedule a remote support session.

Step 1 Step 1: Schedule a remote support session with one of our team members.  (Go Here to Initiate a Support Request).  To start the scheduled remote support session, input Your Name and Company in the Support Portal form.  The request is then queued for the  representative. With your permission, the GoToAssist thin-client is downloaded to your device. The representative then begins a remote-support session to assist you.
Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL.
Step 2 Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
•  ChatLink™
Remote Diagnostics
File Transfer
Reboot/Reconnect
Remote Viewing/Control
Whiteboard
MultiChat
Session Transfer
Step 3 Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.
4062 Peachtree Road, Ste A142
Brookhaven, GA 30319.
Telephone: +1 800 818 0574
FAX: +1 770 649 0304
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