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Support

Technical Support for Acumatica Cloud ERP, Microsoft Dynamics SL, Microsoft Management Reporter (MR), Microsoft Solomon, and Microsoft FRx

Technical Support Services

Dynamic Tech Services offers top quality support services to our Acumatica Cloud ERP/CRM and Microsoft Dynamics SL customers.  There are a variety of methods for initiating and receiving support services you need.

  • Primary Consultant
  • Telephone Support
  • Email Support
  • eSupport Ticket
  • Support Portal (remote session support)

Support Contact Information

Support Request

Your Name (required)

Your Email (required)

Subject

Your Message

How Technical ERP Support Works

Acumatica Microsoft Dynamics SL Solomon Support

Dynamic Tech Services offers top quality support services to our Acumatica Cloud ERP/CRM and Microsoft Dynamics SL customers.  There are a variety of methods for initiating and receiving support services for your ERP solution.

Primary Consultant

Each customer will have a primary consultant that provides the majority of services.  All of our customers always have the option of directly contacting their primary consultant for support requests.  Sometimes the personal touch is the best.

Telephone Support

Dynamic Tech Services maintains a Acumatica Cloud ERP/CRM and Microsoft Dynamics SL telephone support queue which is monitored by our team of experts.  To initiate a support incident call (800) 818-0574 x201 or (770) 643-8129 x201.  You will be prompted to record your name, your company name, your return telephone number and a brief description of your issue.

Your support request will be automatically routed to our support team. The first available support representative will contact you and provide assistance.

Support requests are generally addressed within 4 hours.

Email Support

Dynamic Tech Services maintains a Acumatica Cloud ERP/CRM and Microsoft Dynamics SL email support queue which is monitored by our team of experts.  To initiate a support incident send an email to Support@DynamicTSI.com.

Include in your email the following information:

  • Your Name
  • Your Company Name
  • Your Contact Information
  • Brief Issue Description

Your support request will automatically create a ticket in our eSupport ticket tracking system.  Our support team will be automatically notified of your request.  You will receive and email confirmation of the ticket creation with login information to the eSupport site.  This will allow you to track progress on your support incident and provide direct updates.

The first available support representative will contact you and provide assistance.

Support requests are generally addressed within 4 hours.

eSupport Ticket

Dynamic Tech Services maintains a eSupport ticket tracking system that allows our Acumatica Cloud ERP/CRM and Microsoft Dynamics SL customers to initiate, update and track support and services requests.  To initiate a support or services request with Dynamic Tech Services, click the following link http://dtsi.helpserve.com and click on Submit a Ticket.

You will be prompted to provide your contact information and a brief description of your issue.  If you have support documents or screenshots that better explain the issue, you can upload those document and attach them to the eSupport ticket.

Your support request will automatically create a ticket in our eSupport ticket tracking system.  Our support team will be automatically notified of your request.  You will receive and email confirmation of the ticket creation with login information to the eSupport site.  This will allow you to track progress on your support incident and provide direct updates.

The first available support representative will contact you and provide assistance.

Support requests are generally addressed within 4 hours.

Support Portal

Dynamic Tech Services provides remote connection tools that allow our support representatives to connect to any Windows based computer with an internet connection anywhere in the world.  The connections are always secure and encrypted to insure the security and protection of our customers.

The connections are always customer initiated (we are invited to connect) and are a one time connection.  No programs remain active and subsequent connections are not allowed unless a new invitation is provided by the customer.

Secure, encrypted and ready to connect...

To schedule a remote session please contacts us via one of the methods mentioned above.

4062 Peachtree Road, Ste A142
Brookhaven, GA 30319.
Telephone: +1 800 818 0574
FAX: +1 770 649 0304
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