Here Are the 10 Inalienable Rights That Acumatica Customers Have – And No One Else Has
Get the Facts on the Acumatica Customer Bill of Rights. Your Rights.
A recent article on Acumatica’s site clarified their Customer Bill of Rights, which sets forth 10 certain, inalienable rights that all Acumatica customers have. The Bill of Rights is not only a promise and commitment to all of the cloud ERP’s users, it’s also a challenge to all other ERP vendors that do not provide these services to their users and customers.
They’ve been warned….
I’m sure your high school Civics teacher taught you the same lesson that I learned: it’s important to know and understand your rights, fully, so you can ensure that you’re never taken advantage of.
What Are the 10 Rights Acumatica Customers Have?
Like the American Bill of Rights, which was created to grant 10 inalienable rights to citizens, Acumatica’s Bill of Rights was also created to grant 10 rights (also inalienable) to all of its “citizens” (users and customers).
The 10 rights are:
- A readily comprehensible and unchanging SaaS end-user license agreement (EULA)
Most cloud providers feel justified in changing their contracts at whim. These contracts, called “end-user license agreements” (or EULAs), govern the expectations between you and your vendor. When the vendor has the ability to change the EULA whenever they want, that means they also have the ability to cut corners whenever they want – and you have no say in the matter.
- A flexible, open platform for rapid integrations
Most technology solutions are crafted with what’s called “proprietary code,” which means you can’t modify them without hiring a very expensive, certified professional who knows their code. And, of course, you can’t modify everything in that code… because it’s kind of a black box. Acumatica’s open platform, called the Acumatica Cloud xRP platform, does not hinder your business with these sorts of restrictions.
- Consumption-based licensing that does not inhibit business growth
You already know this about your cloud ERP – and it’s probably one of the biggest reasons you chose Acumatica Cloud ERP. Acumatica allows for unlimited users, which no other ERP vendor does. The freedom to add users at will helps you grow your businesses easily, without having to worry about how much it will cost to license additional users as you hire more employees.
- Sustainable pricing with annual increases of no more than 3% when needed
Subscription-based pricing reduces your CapEx, but the downside of this is that you never know how much your OpEx will change from year to year. Some vendors take advantage of this “loophole” by starting you off with a low, teaser rate, and then increasing your rate astronomically when you’re locked-in to their service. With sustainable pricing, there are no surprises.
- ERP implementations without hidden fees
No one likes hidden fees. Whether it be in hotels or doctor’s offices, hidden fees are hated equally by all. Some ERP vendors don’t seem to hate hidden fees as much as they should (probably because it helps them boost their margins – at your expense). Acumatica is with you when it comes to the subject of hidden fees: they hate them too.
- Deployment flexibility
Also 100% unique to Acumatica, deployment flexibility gives you freedom to choose where you want your ERP and data stored. Although it’s “the Cloud ERP,” you have the option to deploy Acumatica on-premises, in the cloud, or hosted. Even better, you can switch back and forth between deployment options at will, or as your company’s needs evolve.
- Access to THEIR data, anytime
Whether your data is stored on the cloud, on-premises, or hosted is irrelevant. It’s all your data – and it always will be when you choose Acumatica.
- Consistent, 24/7 customer service
The modern business world never stops. That means your right to access consistent customer service can’t stop either. With Acumatica, you will receive the 24/7 customer service your modern business deserves. Guaranteed.
- Local channel expertise
When it comes to ERP implementation, service, maintenance, and advisement, it’s your right to work with a consultant with whom you can build a relationship. The only way to accomplish that is by working with a local expert. (Ahem, for business near Atlanta, Dynamic Tech Services is a great choice.)
- 99.5% uptime
Downtime stops your business in its tracks. With Acumatica, you have a right to keep your business up and running virtually all the time. You’d be surprised to learn how rare this level of guaranteed uptime is for many cloud services.
You Also Have an Unspoken Right…
Underpinning all these rights, you have an additional, unspoken right. You have the right to work with a partner who supports your business at all times and is committed to helping your company grow year after year.
Since 1996, Dynamic Tech Services has been helping companies across a wide range of industries discover the benefits of ERP. As an Acumatica Gold Certified Partner, our team of experts, including two multi-year Acumatica MVP award winners, focuses on helping our Acumatica Cloud ERP customers use modern technology to compete at a high level with a lower cost of ownership. We began working with Acumatica Cloud ERP in 2011, making us one of the most senior partners in the world. Hear from our customers about our services and read our Customer Case Studies, and then contact us to get your organization moving in the right direction.