If you have recently upgraded to Microsoft Dynamics SL 7.0 of above and have issues with some of your legacy custom reports you may want to take a look at Microsoft Dynamics Article ID: 942096. The article can be accessed via Microsoft Dynamics Customer Source Knowledge Base.
“Crystal Report Engine Error 723 – Failed to open a rowset” error when you try to print certain reports in Microsoft Dynamics SL
This error occurs when you try to print one of the following reports:
- Invoice and Memo Forms (08.760.00)
- Service Call Invoice (SD.640.00)
- Service Contract Invoice (SN.650.00)
Add the appropriate table from the list below based on the report encountering the error. Add the INNbr field from the appropriate Queue table to the detail section of your Crystal Report. Change the Field Format of the INNbr field to make it invisible.
| Report | Table | Linked fields |
|---|---|---|
| Invoice and Memo Forms | ARPrintQueue | ARPrintQueue.INNbr = ARDoc.RefNbr and ARPrintQueue.CpnyID = ARDoc.CpnyIDARPrintQueue.RI_ID = RptCompany.RI_ID |
| Service Call Invoice | SDPrintQueue | SDQrintqueue.INNbr = SMInvoice.RefNbr and SDQrintqueue.RI_ID = RptCompany.RI_ID |
| Service Contract Invoice | SNPrintQueue | SNPrintQueue.INNbr = SMInvoice.RefNbr and SNPrintQueue.RI_ID = RptCompany.RI_ID |
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