We have encountered a handful of customers attempting to install hot fix 7.003_20391SY who have encountered issues.
The hot fix provides a resolution for 9 issues
If you attempt to install this hot fix and the workstation and/or server does not have C++ 2005 SP1 installed the hot fix install will fail.
In some cases even after installing the C++ 2005 SP1 update the hot fix installation fails.
We have found that installing the C++ 2005 update without the SP1 included resolves this issue and allows you to install the hot fix without issue.
The 8.003_20319SY hot fix can be downloaded from Microsoft Customer Source.
The C++ 2005 update with and without SP1 can be downloaded from Microsoft.
If you have questions or need assistance please contact us at acumaticasupport@swktech.com.
