Cloud ERP/CRM Technical Support Services

SWK Technologies offers top quality support services to our Acumatica Cloud ERP and Microsoft Dynamics SL customers.  There are a variety of methods for initiating and receiving support services you need.

  • Primary Consultant
  • Telephone Support
  • E-mail Support
  • eSupport Ticket
  • Support Portal (remote session support)

Support Contact Information

How Technical Support Works

Primary Consultant
Each customer will have a primary consultant that provides the majority of services.  All of our customers always have the option of directly contacting their primary consultant for support requests.  Sometimes the personal touch is the best.

Telephone Support: 877.979.5462, option #5
SWK Technologies maintains an Acumatica Cloud ERP and Microsoft Dynamics SL telephone support queue which is monitored by our team of experts.  To initiate a support incident call 877.979.5462, option #5. You will be prompted to record your name, your company name, your return telephone number and a brief description of your issue.

Your support request will be automatically routed to our support team. The first available support representative will contact you and provide assistance.

Support requests are generally addressed within 4 hours.

Email Support: acumaticasupport@swktech.com
SWK Technologies maintains a Acumatica Cloud ERP and Microsoft Dynamics SL email support queue which is monitored by our team of experts.  To initiate a support incident send an email to acumaticasupport@swktech.com.

Include in your email the following information:

  • Your Name
  • Your Company Name
  • Your Contact Information
  • Brief Issue Description

Your support request will automatically create a ticket in our eSupport ticket tracking system.  Our support team will be automatically notified of your request.  You will receive and email confirmation of the ticket creation with login information to the eSupport site.  This will allow you to track progress on your support incident and provide direct updates.

The first available support representative will contact you and provide assistance.

Support requests are generally addressed within 4 hours.